Account
Q: What does Upstack design?A: Logos, websites, stationary, and print collateral right now. We have a multi-talented pool of designers and often manage one off projects, so email us at help@upstack.com and let us know what you need designed if it's not on this list.
Q: Do you design Flash?
A: Of course not... who uses Flash anymore? What is this, 1999?
Q: Once I start a project, who picks the designers that work on my project?
A: You do. You'll start getting responses from designers within minutes of starting your project. You will be able to review each designer's portfolios and select the ones that fit the style you are looking for.
Q: Why would I use Upstack instead of one of those crowdsourcing sites?
A: Because here we give you access to some of the most talented designers in the industry. All of our designers were handpicked based on their design style, quality of deliverables, and work processes. Upstack gives you quality over quantity.
Projects
Q: What does Upstack design?A: Logos, websites, stationary, and print collateral right now. We have a multi-talented pool of designers and often manage one off projects, so email us at help@upstack.com and let us know what you need designed if it's not on this list.
Q: Do you design Flash?
A: Of course not... who uses Flash anymore? What is this, 1999?
Q: Once I start a project, who picks the designers that work on my project?
A: You do. You'll start getting responses from designers within minutes of starting your project. You will be able to review each designer's portfolios and select the ones that fit the style you are looking for.
Q: Why would I use Upstack instead of one of those crowdsourcing sites?
A: Because here we give you access to some of the most talented designers in the industry. All of our designers were handpicked based on their design style, quality of deliverables, and work processes. Upstack gives you quality over quantity.
Q: Why are you asking me to deposit funds into an escrow account before starting a project?
A: In order for us to get the caliber of designers we have on Upstack, we've promised them we will collect all fees upfront. If you deposit to us, we can in good faith pay our designers for their participation in your projects and avoid having them work speculatively.
Q: Do you share my information with anyone?
A: Nope. All information you provide to us will remain confidential. We even offer you NDAs for your projects to make sure designers to the same.
Q: Do I have to use the contracts you provide when starting my project?
A: No, these are only provided for your convenience. Feel free to use these contracts, upload your own or forgo legal agreements all together. Your call.
Q: I know I will get at least three concepts per designer on my project. Do I own all of those?
A: No. You will own the final design you choose at the end on the project. The designer will maintain ownership of the other concepts they provide.
Q: When I'm starting a project, I'm supposed to tell you how many designers I want to work on the project. What does this mean?
A: This means you can put multiple designers on your project. In our experience, you can get better results by getting ideas from more than one designer and their style,
Q: What payment methods do you accept?
A: Credit cards (Visa, MC, AMEX, Discover), PayPal and chickens. No, we don't accept chickens. Just making sure you're paying attention.
Q: Why do I need to pay a rush fee when my deadline is within 7 days?
A: Because good design takes time and our designers need to be compensated additionally when the project is due quickly.
Q: What is the square root of 81?
A: 9
Q: I need to have a website designed and coded. Can you help me with coding after a design is done?
A: Yes we can. Email us at help@upstack.com and we can talk about the details.
Q: I have some questions about my project. Can I talk to a human over the phone?
A: Yes, we love talking to our customers. Call us Monday through Friday between 9 am and 6 pm CST at +1 (210) 200-8942 or toll free at (888) 823-0314. You can also chat with us by clicking the chat link on the right.
Q: What are milestones?
A: Milestones are mini deadlines you set when creating your project. Adding milestones will give our designers a better idea of your expectations. Some examples are "Pencil sketches due", "Wireframes due", and "First concepts due". Feel free to get creative. "First time machine due" is one of our favorite gags. But seriously, try not to scare your designers. They will see these milestones before accepting the project so be as specific as possible.
Q: I'm thiiiiiiirsty. Can you get me something to drink?
A: Ugh... We just got you a glass of water. OK, be right back.
Q: I have some funds in my escrow that I won't use on a project. How do I get that money back?
A: Click the "My Escrow" tab at the top of the page to see your balance. These are the funds that haven't been set aside for ongoing projects. Just click "Create Withdrawal Request" on the right to start the process. Choose your payment method and follow the instructions.
Q: I started a project and don't see any designers I want to work with. Can I get a refund?
A: Yes. Just email us at help@upstack.com and we'll take care of it for you.
Q: How do I change my email address, password or contact details?
A: Click the "My Profile" tab at the top of the page to edit these. When you're done, click "Save Changes" above the section you just changed.
Q: What is a Managed project?
A: This is a project that we handle for you. We'll handle the designer hiring process, designer communication, assist in conceptual direction, and make sure the final files are exactly what you need. Think of us as your non-agency agency.
Q: Why are you guys so awesome?
A: Our parents were awesome.
Milestones
Q: What does Upstack design?A: Logos, websites, stationary, and print collateral right now. We have a multi-talented pool of designers and often manage one off projects, so email us at help@upstack.com and let us know what you need designed if it's not on this list.
Q: Do you design Flash?
A: Of course not... who uses Flash anymore? What is this, 1999?
Q: Once I start a project, who picks the designers that work on my project?
A: You do. You'll start getting responses from designers within minutes of starting your project. You will be able to review each designer's portfolios and select the ones that fit the style you are looking for.
Q: Why would I use Upstack instead of one of those crowdsourcing sites?
A: Because here we give you access to some of the most talented designers in the industry. All of our designers were handpicked based on their design style, quality of deliverables, and work processes. Upstack gives you quality over quantity.
Escrow
Q: What does Upstack design?A: Logos, websites, stationary, and print collateral right now. We have a multi-talented pool of designers and often manage one off projects, so email us at help@upstack.com and let us know what you need designed if it's not on this list.
Q: Do you design Flash?
A: Of course not... who uses Flash anymore? What is this, 1999?
Q: Once I start a project, who picks the designers that work on my project?
A: You do. You'll start getting responses from designers within minutes of starting your project. You will be able to review each designer's portfolios and select the ones that fit the style you are looking for.
Q: Why would I use Upstack instead of one of those crowdsourcing sites?
A: Because here we give you access to some of the most talented designers in the industry. All of our designers were handpicked based on their design style, quality of deliverables, and work processes. Upstack gives you quality over quantity.
Legal Agreements
Q: What does Upstack design?A: Logos, websites, stationary, and print collateral right now. We have a multi-talented pool of designers and often manage one off projects, so email us at help@upstack.com and let us know what you need designed if it's not on this list.
Q: Do you design Flash?
A: Of course not... who uses Flash anymore? What is this, 1999?
Q: Once I start a project, who picks the designers that work on my project?
A: You do. You'll start getting responses from designers within minutes of starting your project. You will be able to review each designer's portfolios and select the ones that fit the style you are looking for.
Q: Why would I use Upstack instead of one of those crowdsourcing sites?
A: Because here we give you access to some of the most talented designers in the industry. All of our designers were handpicked based on their design style, quality of deliverables, and work processes. Upstack gives you quality over quantity.
Misc
Q: What does Upstack design?A: Logos, websites, stationary, and print collateral right now. We have a multi-talented pool of designers and often manage one off projects, so email us at help@upstack.com and let us know what you need designed if it's not on this list.
Q: Do you design Flash?
A: Of course not... who uses Flash anymore? What is this, 1999?
Q: Once I start a project, who picks the designers that work on my project?
A: You do. You'll start getting responses from designers within minutes of starting your project. You will be able to review each designer's portfolios and select the ones that fit the style you are looking for.
Q: Why would I use Upstack instead of one of those crowdsourcing sites?
A: Because here we give you access to some of the most talented designers in the industry. All of our designers were handpicked based on their design style, quality of deliverables, and work processes. Upstack gives you quality over quantity.
Need Some Help?
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- Send Us an Email
- International+1 (210) 200-8942
- USA Toll Free+1 (888) 823-0314
