Cloud Contact Center

UPSTACK helps you leverage CCaaS solutions to reduce costs and IT workloads, and compete in today’s work-from-anywhere(WFA) environment.

CCaaS – Cloud Contact Center Solutions

In today’s competitive environment, customer experience has emerged as a significant differentiator. Contact Center as a Service (CCaaS) solutions, which can deliver a seamless customer experience across channels and at scale, is at the center of this battlefront. Whether you’ve got a team of 10 taking inbound calls from home or a large-scale call center that needs state-of-the-art features and reporting, the right CCaaS solution is essential to staying ahead of your competition.

Fortunately, there are no up-front costs of moving to cloud-based CCaaS solutions, which deliver instant advantages in scalability, maintenance (they’re always up to date), operating costs, reporting and – most importantly – providing a superior experience to their customers. Leading-edge CCaaS solutions also offer powerful benefits to your company, supporting automated and live inbound and outbound communications across voice, SMS, email, chat, and mobile interactions.

Sourcing CCaaS Solutions with UPSTACK

UPSTACK is an industry leader in CCaaS solution strategy and sourcing. We help you with cost-benefit analysis, service and vendor selection, and support before, during, and after your CCaaS deployment. We work with you to make sure that a Cloud Contact Center solution will help you lower maintenance costs and provide flexibility around the evolving WFH (Work from Home) and hybrid WFH environments.
 

CCaaS Expertise From UPSTACK

Business Continuity

With CCaaS, business continuity and work-from-anywhere power are baked in. Run your call center remotely with employees based anywhere.

Integration with Existing CRMs

UPSTACK can screen CCaaS solutions for CRM integrations that give your employees the data they need to solve customer problems in real-time.

Flexibility without Additional Infrastructure

CCaaS solutions enable businesses to scale quickly and manage seasonal surges in volume without purchasing permanent infrastructure.

Multi-Channel Support

Today’s customers seek support across many channels. UPSTACK screens for CCaaS suppliers that support email, webchat, social media, SMS, and more.

Quality Management

Train and coach your team to improve customer interactions with call recording, chat logs, and live monitor, whisper, barge-in capabilities.

Reporting & Analytics

Manage your team and your performance with a real-time graphical dashboard, detailed call and agent statistics, plus scheduled and custom activity reports.

Solutions

Colocation

Network Connectivity

SD-WAN

Unified Communications

Cloud Contact Center

Private & Public Cloud

Security

Mobility

IoT

Business Continuity

Our Cloud Contact Center Experts