In today’s increasingly competitive environment, customer experience can provide a competitive edge or serve as a detriment to your business. CCaaS can be configured for a small team of ten taking inbound calls from home to larger customer support teams needing to accurately report their calling activities. Since there is little to no capital investment upfront by moving to a cloud-based CCaaS solution, companies are seeing scaling efficiencies, geo-redundancy benefits, comprehensive reporting, cost savings, and a better customer experience. Most CCaaS solutions support automated and live inbound and outbound communications across voice, SMS, email, chat, and mobile interactions.
Sourcing CCaaS Solutions with UPSTACK
UPSTACK is an industry leader at helping you decide if moving your business to Contact Center as a Service will help you lower maintenance costs, reduce IT headcount, and provide flexibility around the evolving WFH (Work from Home) and hybrid WFH environments. There are many options when choosing the right partner for CCaaS. To help you select the right solution, our advisors bring their expertise and customer success examples to assist you in evaluating options from industry-leading CCaaS suppliers.
CCaaS Expertise From UPSTACK
- Assured Level of Business Continuity
- Integration with Existing CRMs
- Flexibility Without Additional Infrastructure
- Manage all channels of customer engagement in one platform