An afternoon with UPSTACK

CX Summit Los Angeles

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Tuesday, August 25th, 2026
12:00 – 5:00 PM PST

Savanna Rooftop
612 S Broadway, Los Angeles, CA 90014

Navigate the AI-Powered CX Revolution with UPSTACK Experts

Join the UPSTACK CX/AI Practice for an afternoon in Los Angeles, CA, as we dive into the rapidly evolving Customer Experience/Automation landscape. UPSTACK is working to bring together the experts to address the complexities of swiftly transforming AI technology in the contact center, the challenges associated with meeting your customers where they want to engage, and how to marry best in breed technology with best practices to build a supercharged customer experience ecosystem.

Presented by

Your hosts

Mike Leonardi

Managing Director, CX/AI Practice

Brendan Paulin

Director, CX/AI Demand Generation

Zac Manzer

Director, Advisory Services – CX Solutions

Supplier Panelists

Steve Starbuck

ZCX Strategic Channel Manager- US, Zoom

Steve Starbuck is a proven sales and channel leader at Zoom. Throughout his career, he has helped organizations accelerate business outcomes by building high-performing sales teams and delivering innovative collaboration solutions that meet evolving customer needs. Recognized for his ability to connect strategy with execution, Steve is passionate about helping businesses grow, scale, and create lasting value through strong relationships and exceptional customer experiences.

Mike Quillin

Senior Vice President of Sales, Capacity

Mike is a sales and customer experience leader, passionate about driving revenue growth, expanding market share, and optimizing customer engagement. With a track record of building high-performing teams and executing strategic go-to-market initiatives, he thrives in dynamic environments where innovation meets execution. Mike loves mentoring future leaders, fostering strong client relationships, and leveraging AI-driven solutions to transform customer experiences. Outside of work, he enjoys time on the golf course, traveling to new destinations, or enjoying live music. Most importantly, he cherishes time spent with his family. Mike’s career has focused on revenue growth, market positioning, and optimizing customer engagement, with a strong track record of exceeding sales targets and driving market adoption.

David C. Wallace

Enterprise Sales CX/Contact Center, RingCentral

David C. Wallace is a customer experience and AI solutions specialist with a strong track record of transforming how organizations engage their customers. He has spent his career driving CX modernization across major technology companies, consistently delivering measurable improvements in automation, efficiency, and customer satisfaction. With leadership roles at RingCentral, Mitel, Salesforce, NICE, and Aspect Software, David excels in consultative selling, C suite engagement, and AI driven transformation. He’s known for implementing Conversational AI, automation tools, and analytics that reduce handle time, boost productivity, and elevate the customer journey.

Nathalie Ashford

AI and Experience Orchestration Director, Genesys

Nathalie Ashford is an AI and Experience Orchestration Director at Genesys. As a subject matter expert, I work with clients and account teams to turn business goals into practical, AI-powered CX use cases that deliver measurable outcomes. My role is to help organizations apply Genesys AI in the right way, that drives value, adoption, and impact across the customer journey. My approach blends consultative discovery, strategic account planning, and executive stakeholder alignment to ensure long-term partnerships and mutual value.

About UPSTACK

UPSTACK is the leading full-service technology brokerage that empowers businesses to make smarter technology investments. Through a vendor-neutral approach, UPSTACK delivers expert advisory and execution services across the entire technology landscape—including data center colocation, cloud, connectivity, networking, cybersecurity, AI and more—at no additional cost to its clients.