UPSTACK Blog & Case Studies

Comprehensive IT Audit: Now’s the Time

Comprehensive IT Audit: Now’s the Time

With the right partner it’s virtually painless and can yield incredible savings for your business. With all of the uncertainty this year, budgets are sure to tighten as the economy braces for whatever lies ahead.

How to Optimize IT Costs During Difficult Economic Times

It goes without saying, but inflation is still omnipresent despite some easing in a few key areas, and the dark cloud of an economic downturn is an approaching ...

Highlights from the 2022 UPSTACK CX Tech Summit

On July 14th and 15th, UPSTACK proudly welcomed top customers, advisors, and leading suppliers from across the customer experience (CX) spectrum to scenic Saratoga ...

Is Your C-Suite Listening? How to Get Buy-In for Cybersecurity

Cybercrime is booming. Despite this reality, your company views cybersecurity as an IT responsibility, making it nearly impossible to create the security and ...

How to Maintain High NPS and CSAT Scores When the Customer Experience is Automated

Check out five important ways that your organization can leverage automation for a better customer experience.

5 Things to Consider When Developing a Communications Readiness Plan

Unexpected situations can cause major disruptions in the workplace. These five things can help as you're creating your communications readiness plan.

What’s Missing in Your Cybersecurity Arsenal?

Cybersecurity experts Frank Ferdowsian and Trish Van de Bovenkamp share advice from the trenches of today's cyberwar.

Is Your Contact Center Rising to the Challenge?

Every company leader can agree that customer service can make or break the business. According to a 2020 Customer Expectations Report, 84% of consumers go out of ...

Assessing Your Cybersecurity Posture and Identifying Vulnerability

Want to identify cybersecurity issues within your organization? One surefire way to do this – fall victim to a cyber attack. While “trial by fire” isn’t ideal, it ...

The Chautauqua Center Successfully Integrates VoIP Solution with athenahealth

By implementing UPSTACK’s VoIP recommendation to integrate seamlessly with athenahealth, The Chautauqua Center was able to deploy a flexible call center solution ...

Benefits of Data Center Outsourcing

Any business leader involved in the maintenance and ongoing management of a data center sooner or later faces the ultimate question: do you continue to host your ...