CX and EX are fundamentally connected. When your team members have the right AI-powered tools, they deliver noticeably better customer experiences. It’s straightforward: empowered employees create delighted customers.
Automation isn’t one size fits all. Companies are jumping on automation like never before. McKinsey’s bold claim that 50% of modern work can be automated, and sentiments like it, have struck both a chord and a nerve– it depends on who you ask. While companies relish...
Co-hosts Greg Moss and Alexander Cole take us through a two-part episode covering the top trends in UPSTACK’s 2024 Technology Trends Report. In part one, Frank Ferdowsian joins the team to discuss the most pressing topics in cybersecurity. Frank is a Partner and...