Partner & Managing Director
About JR Vernick
J.R. is Executive Vice President and Co-Head of Customer Experience (CX) for UPSTACK in partnership with Darren Jones. The two partners were named to the UPSTACK leadership team in March 2023. J.R., along with Darren, oversees and orchestrates the UPSTACK customer journey – from solutions architecture and optimization through to advocacy. Their goal is to deliver a customer experience unrivaled in the technology services industry.
J.R. and Darren are the former Managing Partners for RDS Solutions, which merged with UPSTACK in February 2022. The two entrepreneurs built RDS Solutions into one of the largest independent digital infrastructure agencies in the United States by delivering effective, efficient solutions supported by a world-class customer service experience.
Drawing on 17 years of hands-on experience supporting IT customers of all sizes – from small and medium businesses to multinational enterprises – J.R. works with Darren to take the UPSTACK CX organization to the next level. This includes managing people and processes for solutions architecture, service delivery, project management, service desk and account management initiatives.
Prior to founding RDS in 2005, J.R. handled major accounts for Qwest Communications (now Lumen). He has a degree in business management from Stockton University in Galloway Township, N.J.